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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is push the Help button, which is visible on each page. A pop-up window will show up. It contains thorough info about all the operations that you can perform on that particular page. Each popup appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide variety of educational videos clarifying how to work with our web hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you need, examine our comprehensive FAQ section, which covers questions asked by real persons and provides real solutions. We frequently update our FAQ database with new entries so as to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions section either, you can touch base with our great team of tech support engineers available 24-7-365 and eager to assist you with any issue. Each support ticket you send will be answered in less than 1 hour (the average support ticket response time being about 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 264898

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com